Handle first-line queries, resolve common issues, and escalate when a person is needed.

• 24/7 availability
• Human handoff

Reply to new enquiries straight away, ask your qualifying questions, and pass the ready-to-buy ones to your team.

• Instant follow-up
• CRM handoff

Take booking requests around the clock, collect the details and save them to your bookings list for your team to confirm.

• Bookings list
• Team alerts

Guide new clients through your intake process and collect everything your team needs before kick-off.

• Structured intake
• Document collection

Give employees a reliable first point of contact for HR, IT, and operations queries.

• Policy lookup
• Process guidance

Let customers ask where their order is: the agent looks it up in your orders list, and you can send updates to many customers at once.

• Order lookups
• Broadcast updates

Ask customers to rate their conversation, and see how they felt with sentiment tracking and alerts when someone stays unhappy.

• Customer ratings
• Sentiment alerts

Answer questions from your own documents and website, for customers and for your staff.

• Documents and website
• Staff and customers

Let the agent qualify prospects and follow up, so your sales team spends its time on calls that are likely to close.

• Lead scoring
• Automatic follow-ups

Take registrations, answer questions about the event, and send reminders to everyone who signed up with a broadcast.

• Registration lists
• Reminder broadcasts

Run consistent pre-screening or compliance checks without tying up your team's time.

• Structured questioning
• Audit-ready records

Help customers find the right product or service based on their specific needs and preferences.

• Needs assessment
• Guided selection