Each plan includes a monthly AI allowance, shown as roughly how many customer conversations it covers on the standard model. Longer conversations, bigger documents and the advanced AI models use it faster, so the number you get depends on how you use it. There is no fixed limit on the number of conversations, and your dashboard shows how much of this month's allowance you've used. It resets at the start of each month.

Yes. During your 7-day trial you get everything in the plan you selected, with that plan's limits. Removing the iGentrix branding from your chat widget is part of the Scale plan.

We let you know when you've used 80% and 95% of your AI allowance, so you have time to decide. If you reach 100%, your agents stop replying until the next month starts or you upgrade. Messages that come in are still saved, so your team can follow up.

Enterprise is for organisations that need more than Scale: more agents, higher volumes or help connecting their own systems. It isn't a subscription. We agree the limits and price with you, under a contract with invoiced billing. Use Contact us on the Enterprise card and we'll put together a proposal.