A conversation is a single continuous exchange between your agent and one person - regardless of how many messages are exchanged within it. Conversations reset at the start of each monthly cycle.

Yes. During your 14-day trial you have access to the full feature set of the plan you selected. No restrictions, no watermarks - just the product as your team would use it.

We notify you before you hit your limit so you can decide whether to upgrade. Agents do not go offline without warning - you will always have time to make a decision.

Yes. If your needs fall outside the Scale plan - higher volumes, specific integrations, or dedicated infrastructure - get in touch and we will put together a proposal.