Last updated: October 2026

iGentrix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform and services.

1. Information We Collect

We collect information you provide directly when you create an account, set up an agent, invite your team, or contact us. This includes your name, email address, business name, and the content you provide to train your agents - such as product information, FAQs, documents, website pages and business policies.

We also collect usage data automatically, including how you interact with the platform, which features you use, and performance data that helps us improve iGentrix.

When your agents handle conversations on your behalf - on your website, WhatsApp, email, Facebook Messenger, Instagram, Telegram or a channel you connect through our API - the content of those conversations, and the contact details and other information your customers share, is processed through our platform. You are responsible for ensuring your end users are aware of this.

Payment details are collected and processed by our payment provider, Dodo Payments. We do not store your full card number.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the iGentrix platform
• Train and power the AI agents you create
• Provide the features you use on your conversations and leads, such as summaries for your team, suggested replies, sentiment scoring, lead scoring and automated checks of answer quality
• Send you account-related communications and updates
• Respond to your questions and support requests
• Analyse usage patterns to improve our product
• Comply with legal obligations

We do not sell your personal information or the data from your agent conversations to third parties.

3. Data Storage and Security

Your data is stored on Google Cloud infrastructure, including Firebase. We use industry-standard encryption in transit and at rest, and Telegram access tokens are additionally encrypted. Access to your data is restricted to authorised personnel only. Our service providers may store and process data outside the country where it was collected, including in the United States, under safeguards required by applicable data protection laws such as the GDPR and POPIA.

While we take reasonable precautions, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Support access. To resolve a problem, a small number of authorised iGentrix support staff can view your dashboard as you see it. Each session needs a recorded reason, is read-only unless a change is needed to help you, ends automatically after 30 minutes, and appears in your account's audit log with the staff member and reason. Support staff cannot use these sessions to delete your account, see your API keys or secrets, change your billing or export your data. The account owner can turn support access off at any time under Settings → Privacy.

4. Data Retention

We retain your account data for as long as your account is active. Conversations are kept according to the retention period you set for each agent and are deleted automatically after it. Operational logs, such as webhook deliveries and safety-filter examples, are deleted after about 30 days. Deleting your account removes your agents, conversations, documents and leads. You may also request deletion of your data at any time by contacting us at hello@igentrix.com.

5. Third-Party Services

We use the following service providers to deliver iGentrix, and share with each only the data it needs:

• Google Cloud and Firebase - hosting, storage, sign-in, and the Gemini AI models (Vertex AI) that power your agents
• Messaging platforms you connect - Meta (WhatsApp, Messenger, Instagram) and Telegram
• Google (Gmail and Google Calendar) and Microsoft (Outlook) - reading the mailbox and managing the calendar you connect
• Resend - sending and receiving email
• Firecrawl - reading websites you ask us to learn from
• Dodo Payments - subscriptions and payments
• Google Maps - address lookups, when an agent uses them
• PostHog - product analytics, error tracking and (with your consent) session recordings with all text and inputs hidden. It receives your account ID and the actions you take, never your conversations or your contacts' details
• Tools you connect yourself, such as webhooks, Zapier or Make, receive the data you choose to send them

Your use of these integrations is also subject to the respective third-party terms and privacy policies. We do not permit third parties to use your data for their own marketing or advertising purposes.

6. Cookies

We use cookies and similar technologies to keep you signed in and remember your preferences. On our website, analytics cookies that help us understand how iGentrix is used are only set if you accept them in the cookie banner, and you can change your choice at any time. You can also control cookies through your browser settings, though disabling them may affect some platform functionality.

7. Your Rights

Depending on your location, including under the GDPR in Europe and POPIA in South Africa, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you, and to object to its processing. To exercise any of these rights, contact us at hello@igentrix.com.

For conversations with a business that uses iGentrix, that business is the responsible party (controller) and we process the data on its behalf. Please contact the business directly: it can export or erase your data from its privacy settings. You can stop broadcast messages by replying STOP on WhatsApp or using the unsubscribe link in an email.

8. Children

iGentrix is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by email or through a notice on the platform. Your continued use of iGentrix after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

iGentrix
hello@igentrix.com