Last updated: August 2026

iGentrix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform and services.

1. Information We Collect

We collect information you provide directly when you create an account, set up an agent, or contact us. This includes your name, email address, business name, and the content you provide to train your agents - such as product information, FAQs, and business policies.

We also collect usage data automatically, including how you interact with the platform, which features you use, and performance data that helps us improve iGentrix.

When your agents handle conversations on your behalf - on WhatsApp or your website - the content of those conversations is processed through our platform. You are responsible for ensuring your end users are aware of this.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the iGentrix platform
• Train and power the AI agents you create
• Send you account-related communications and updates
• Respond to your questions and support requests
• Analyse usage patterns to improve our product
• Comply with legal obligations

We do not sell your personal information or the data from your agent conversations to third parties.

3. Data Storage and Security

Your data is stored on secure cloud infrastructure. We use industry-standard encryption in transit and at rest. Access to your data is restricted to authorised personnel only.

While we take reasonable precautions, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

4. Data Retention

We retain your account data for as long as your account is active. Conversation data processed through your agents is retained in accordance with the settings you configure. You may request deletion of your data at any time by contacting us at hello@igentrix.com.

5. Third-Party Services

iGentrix integrates with third-party services to deliver its functionality, including AI model providers and messaging platforms such as WhatsApp (Meta). Your use of these integrations is also subject to the respective third-party terms and privacy policies.

We share only the minimum data necessary with these providers to operate the service. We do not permit third parties to use your data for their own marketing or advertising purposes.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use iGentrix. You can control cookies through your browser settings, though disabling them may affect some platform functionality.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise any of these rights, contact us at hello@igentrix.com.

8. Children

iGentrix is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by email or through a notice on the platform. Your continued use of iGentrix after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

iGentrix
hello@igentrix.com