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What you get with iGentrix

Every channel, one agent

Your website chat, WhatsApp, Messenger, Instagram, Telegram and email. One agent answers on all of them.

Set up by chatting

Describe your business in a guided chat and your agent is set up with you. Change anything later the same way, or edit its instructions directly.

Learns your business

Upload documents or point it at your website. Keep lists like orders, bookings or menus that the agent can look up and add to.

Team inbox and human handoff

When a customer needs a person, the conversation goes to your team with the full history, during your office hours. A copilot suggests replies.

Leads, scored

Every enquiry becomes a lead with its contact details, tags and custom fields. Scoring shows who is ready to buy.

Broadcasts

Send WhatsApp and email messages to groups of customers, like promotions, updates and reminders, using approved WhatsApp templates.

Automations

When something happens, act on it automatically: tag a lead, follow up, escalate to your team or send an alert.

Reports

Conversation volume, response times, customer ratings and sentiment, handoff times and AI cost, with CSV and PDF exports.

Answers you can trust

A sample of answers is checked against your own information, safety filters block harmful messages, and you review anything flagged.

Your team, with the right access

Invite your team with roles that control who can read conversations, reply, manage leads or change settings. Every change is in the audit log.

Privacy built in

Meet GDPR, POPIA and similar laws: choose how long conversations are kept, handle customers' data requests, and sign the data processing agreement from your settings.

Connects to your systems

Webhooks send new leads and conversations to your CRM. The API and custom tools let your agent look things up in your own systems.

HOW IT WORKS

How setup works

process

Say what the agent should handle, what it should never do, and when it should call in a person. Plain language is enough.

Start your free trial

Upload documents, add your website, or answer a few questions in the chat. You can see what it learned and correct anything it got wrong.

Start your free trial

Try it in the playground first. When you are happy, add it to your website or connect WhatsApp, Instagram, Messenger, Telegram or email.

Start your free trial

50,000+

Conversations handled by iGentrix agents every month

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