Last updated: August 2026

This Refund Policy applies to all paid subscriptions on the iGentrix platform. By subscribing to a paid plan, you agree to the terms set out below.

1. Free Trial

All new accounts include a 14-day free trial. No payment is taken during the trial period. If you cancel before the trial ends, you will not be charged.

2. Subscription Payments

iGentrix subscriptions are billed monthly or annually in advance, depending on the plan you selected. Payments are processed securely through our payment provider and are non-refundable once a billing period has started, except as described below.

3. Eligibility for a Refund

We will issue a refund in the following circumstances:

• Accidental charges: If you were charged after cancelling your subscription and did not use the service during that billing period, contact us within 7 days and we will refund the charge.
• Duplicate payments: If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount in full.
• Service unavailability: If iGentrix was unavailable for an extended period (more than 48 consecutive hours) due to issues on our side, you may request a pro-rated credit for the affected period.

4. Non-Refundable Situations

We do not offer refunds in the following situations:

• You changed your mind or no longer need the service after the billing period started.
• You forgot to cancel before the renewal date.
• You did not use the platform during a paid period.
• Your account was suspended due to a breach of our Terms of Service.

5. Annual Plans

Annual subscriptions are offered at a discounted rate. If you cancel an annual plan, your access continues until the end of the paid year. We do not provide partial refunds for the remaining months of an annual subscription unless required by applicable law.

6. Cancellation

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period - you retain full access until then. No further charges will be made after cancellation.

7. How to Request a Refund

To request a refund, email us at hello@igentrix.com with the subject line Refund Request and include your account email address and the reason for your request. We aim to respond within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to you by email or through a notice in the platform. Continued use of iGentrix after changes take effect constitutes your acceptance of the updated policy.

9. Contact

If you have any questions about this policy, please contact us at hello@igentrix.com.