Last updated: September 2026

This Refund Policy applies to all paid subscriptions on the iGentrix platform. By subscribing to a paid plan, you agree to the terms set out below.

1. Free Trial

All new accounts include a 7-day free trial. A card is needed to start the trial, but no payment is taken during it. If you cancel before the trial ends, you will not be charged.

2. Subscription Payments

iGentrix subscriptions are billed monthly in advance, in US dollars, plus any applicable tax. Payments are processed by Dodo Payments, which acts as the merchant of record for your purchase and appears on your statement. Payments are non-refundable once a billing period has started, except as described below.

If you upgrade during a billing period, you are charged the difference for the rest of that period straight away. A downgrade takes effect at your next billing date, and the current period is not partly refunded.

3. Eligibility for a Refund

We will issue a refund in the following circumstances:

• Accidental charges: If you were charged after cancelling your subscription and did not use the service during that billing period, contact us within 7 days and we will refund the charge.
• Duplicate payments: If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount in full.
• Service unavailability: If iGentrix was unavailable for an extended period (more than 48 consecutive hours) due to issues on our side, you may request a pro-rated credit for the affected period.

4. Non-Refundable Situations

We do not offer refunds in the following situations:

• You changed your mind or no longer need the service after the billing period started.
• You forgot to cancel before the renewal date.
• You did not use the platform during a paid period.
• Your account was suspended due to a breach of our Terms of Service.

5. Cancellation

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period - you retain full access until then, and can resume the subscription before that date. No further charges will be made after cancellation.

6. How to Request a Refund

To request a refund, email us at hello@igentrix.com with the subject line Refund Request and include your account email address and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued through Dodo Payments to the original payment method; how long they take to appear depends on your bank.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to you by email or through a notice in the platform. Continued use of iGentrix after changes take effect constitutes your acceptance of the updated policy.

8. Contact

If you have any questions about this policy, please contact us at hello@igentrix.com.