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© 2026 iGentrix. All rights reserved.
Last updated: October 2026
These Terms of Service ("Terms") govern your access to and use of iGentrix and all related services provided by iGentrix ("we", "our", or "us"). By creating an account or using our platform, you agree to these Terms.
iGentrix is a platform that allows business owners and their teams to create, deploy, and manage AI agents that handle conversations and tasks on their behalf. Agents can be deployed on your website and on messaging channels including WhatsApp, email, Facebook Messenger, Instagram and Telegram, and connected to your own systems through our API and webhooks.
We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.
You must create an account to use iGentrix. You are responsible for maintaining the security of your account and for all activity that occurs under it. You must not share your account credentials or allow others to access your account on your behalf without appropriate authorisation.
You must provide accurate information when creating your account and keep it up to date. We may suspend or terminate your account if we have reason to believe your information is inaccurate or misleading.
You agree to use iGentrix only for lawful purposes. You must not use our platform to:
We may suspend or terminate accounts that we determine, at our sole discretion, are in violation of these Terms.
You retain ownership of the content you provide to iGentrix - including your business information, documents, and training data. By uploading content to the platform, you grant us a non-exclusive licence to use that content solely for the purpose of operating and improving your agents and the iGentrix service.
You are solely responsible for the content of your agents' conversations and for ensuring your use of iGentrix complies with all applicable laws, including data protection laws that apply to the personal data of your customers.
For your customers' personal data, you are the responsible party (controller) and we process it on your behalf as your operator (processor), under the data processing agreement you can accept and download from your privacy settings. You are responsible for having a lawful basis and, where needed, consent for messages you send, including broadcasts.
Unless you turn it off in your privacy settings, you allow authorised iGentrix support staff to view your account to diagnose and fix problems, as described in our Privacy Policy. Every such session is recorded in your audit log.
iGentrix uses AI to generate responses on your behalf. While we work to ensure quality and accuracy, AI-generated outputs may occasionally be incorrect, incomplete, or inappropriate. You are responsible for reviewing your agents' behaviour and configuring appropriate escalation paths for sensitive or high-stakes interactions.
We do not guarantee that AI outputs will be accurate, complete, or fit for any particular purpose.
We provide the tools, safeguards and guidance to build agents, but how an agent is configured is your decision and your responsibility. This includes its instructions, the knowledge and documents it can draw on, the tools, integrations, webhooks and APIs it is connected to, the channels and audiences it is deployed to, and who in your team can change any of these.
You are responsible for making sure that:
AI agents can be manipulated by the people who talk to them (for example through prompt injection) and can reveal or act on information in ways you did not intend. Our safeguards and launch check reduce these risks but cannot eliminate them, and passing a check does not mean an agent is safe or compliant for your use case. We are not responsible for disclosures, losses or actions that result from the way you have configured, connected or deployed an agent, or from content, credentials or permissions you provide.
You will indemnify us against claims, losses and costs arising from your agents' configuration, the content and data you provide to them, or your breach of these Terms, except to the extent caused by our own breach of these Terms or our security obligations under the data processing agreement.
iGentrix offers paid plans billed monthly in advance, in US dollars, plus any applicable tax. New accounts start with a 7-day free trial; unless you cancel before it ends, your first payment is taken when the trial ends. Payments are processed by Dodo Payments, which acts as the merchant of record. Fees are non-refundable except as set out in our Refund Policy or where required by law.
Each plan has usage limits, such as the number of agents, AI usage allowance and broadcast messages per month, shown on our pricing page. When a limit is reached, the related feature may stop until the next billing period or until you upgrade.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period (or trial). If your subscription ends or a payment cannot be collected, your agents may continue on reduced (Starter) limits, but you will need to subscribe again to use the dashboard. Your data is kept until you delete your account or it is removed under your retention settings.
We reserve the right to change our pricing with reasonable notice. Any price changes will apply to your next billing period.
iGentrix and all related technology, software, and design are owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand materials.
You may not copy, modify, distribute, or create derivative works from any part of the iGentrix platform without our prior written consent.
iGentrix may integrate with third-party platforms and services. Your use of those integrations is governed by the respective third-party terms. We are not responsible for the availability, accuracy, or conduct of third-party services.
To the fullest extent permitted by law, iGentrix will not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the service, including loss of profits, data, or business opportunities.
Our total liability to you for any claim arising from these Terms or your use of iGentrix will not exceed the amount you paid us in the three months preceding the claim.
iGentrix is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.
We may update these Terms from time to time. When we do, we will notify you by email or through a notice on the platform. Your continued use of iGentrix after changes are posted constitutes your acceptance of the updated Terms.
If you have questions about these Terms, please contact us at:
iGentrix
hello@igentrix.com
© 2026 iGentrix. All rights reserved.